ORDERS AND SHIPPINGS
RADICA STUDIO offers free standard delivery in Europe on orders above 500€.
Please note that free shipping will be applied to your order at checkout.
ITA: 15 EURO
EUROPE: 30 EURO
REST OF THE WORLD: 150 EURO
Delivery times are provided as guidelines only.
Kindly note that delivery to rural addresses can result in longer delivery times.
Orders placed before 2:00 PM (CEST) will be shipped the two following day's.
All orders are shipped by DHL and require a signature upon delivery.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays.
We are unable to deliver to post office boxes.
All orders are fully traceable through DHL.com
TAXES AND DUTIES
The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties.
For orders outside of the EU :All applicable duties shall be borne by the customer.
Unfortunately, we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
RADICA STUDIO cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
RADICA STUDIO insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by RADICA STUDIO.
RADICA STUDIO has a 5-day return policy: you have 5 days from when your order is delivered to ship it back to our return center for a refund or exchange. Any claim regarding the delivery of Product(s) must be submitted in 5 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions. The customer must contact the customer service beforehand via e-mail at firstname.lastname@example.org to obtain a return label and the “Return Authorisation Form” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted if not asked to the customer service first.The Product(s) must be returned to:
Via Gobetti 17, 43036 Fidenza (PR) Italy
If an item received is classified as faulty and was received damaged, you must contact us within 3 days of receipt.Any parcel returned after the prescribed time frame shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks about the return of Product(s) are borne by the sender.For the customer service to accept the return, the Product(s) must be returned in the full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.The Customer shall not have to justify the reasons or pay penalties, except for return costs and all potential customs duties.
RADICA STUDIO cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at RADICASTUDIO.ONLINE
FORMS OF PAYMENT
RADICA STUDIO accepts the following forms of payment:
All payments made by Visa, Mastercard, American Express, Discover, JBC, Unionpay.
CREDIT CARD CHARGE
If the funds are sufficient and the data are correctly entered, the transaction is authorized immediately and the Order is confirmed by e-mail.
PROCESSING OF ORDERS
RADICA STUDIO reserves the right to refuse an Order in case it does not receive the approval of the Customer's bank. Once an Order is placed for available products no changes can be made to that Order. Orders placed separately will be shipped separately.
RADICA STUDIO reserves the right to delay shipment if the Order cannot be shipped for reasons that go beyond the Seller's control. It is to be noted that delays in shipment may occur during promotions and sales.
RADICA STUDIO reserves the right to refuse processing of an order and/or a service at any time.
Customers who have received a PROMOTIONAL valid code by newsletter, social networks or on similar promotional websites can insert the code during the purchase of the Order.